TERMS & CONDITIONS
Please feel free to contact us to with any questions, points, details that need clarification and are not explained online.
Tel: 0161 408 0040
Our terms and conditions do not affect your statutory rights. You must be at least 18 years of age to order goods through this website or over the phone.
We accept all major credit and debit cards and Paypal. You must ensure that all details given for payment are correct including the full Card Statement Address. Your card will show a payment to 1st Portal Network Limited via Secpay Secure Card Services or by PAYPAL.
Payment must be made BEFORE dispatch. Funds must have cleared if paying via PAYPAL e-cheque or cheque.
The normal delivery time is 10 to 14 days from date of ordering (UK) and Europe and rest of the world 17 to 20 days.
Shortages & Errors
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet estimated delivery date.
Our products are guaranteed against faulty materials and workmanship. All products have a 1-year warranty. Warranties are covered by the Original Manufacturers Guarantee. This is in addition to the consumerís statutory rights.
In the event of a fault being suspected please contact us to determine the best solution. Some items may need to be submitted for factory inspection for fault analysis before replacement or refund can take place. Whilst we endeavour to keep this process to as short a time scale as possible we cannot guarantee any time period for factory inspections.
It is the Consumers responsibility to inform us of incorrect supply / fit within 48 hours of receipt. The goods must not be used or damaged. We will need information regarding the incorrect items. Should there be extenuating circumstances that prevent informing us within the stated time frame, resolution shall be by mutual decision.
Our Bespoke covers are custom made and purchasing a custom made item such as this is something made especially for you as a customer. Once we start to cut the material the order cant be cancelled. This ensures you will always receive a brand new custom made cover, not someone elses return. As per sale of goods act, goods made to order are not subject to the same normal cancellation rights under distance selling laws.
Refunds to Credit/Debit card accounts will take several days to clear. We will endeavour to pass the refund within 4 working days but reserve the right to refund up to 30 days
Items delivered outside the United Kingdom may be subject to Import Duties and Taxes levied on entry to the Country requested. We have no knowledge or control over these charges. It is your responsibility to establish the charges applicable with the Customs Authorities concerned and any charges must be borne by you.